Are you passionate about customer service and quality assurance? Do you want to contribute to a company that is transforming how millions of Indians understand and buy insurance? If yes, Ditto is hiring for the role of Customer Service Quality Executive (Remote), a full-time position that offers flexibility, growth, and purpose.
This is a great opportunity for candidates with 0–3 years of experience who have strong communication skills, an eye for detail, and a passion for improving customer interactions.
About Ditto
Ditto, part of the Finshots family, is on a mission to empower users with a clear understanding of insurance. Buying health or life insurance can often be overwhelming, confusing, and full of hidden pitfalls. Ditto bridges this gap by providing expert advice in simple language, personalized recommendations, and end-to-end support throughout the insurance journey—from choosing the right plan to assisting with claims.
In just three years, Ditto has:
- Helped over 300,000 users make informed insurance choices.
- Built trust with its industry-first “No-Spam” policy.
- Gained the backing of Zerodha, India’s largest stockbroker.
- Grown alongside Finshots, a financial newsletter with 500,000+ subscribers.
With its unique blend of education, personalization, and transparency, Ditto is setting new benchmarks in the insurance sector.
Role Overview: Customer Service Quality Executive
As a Customer Service Quality Executive at Ditto, you will play a crucial role in ensuring top-notch customer interactions. Your job is not just about monitoring calls or checking processes—it’s about empowering advisors to perform better and helping customers receive the best possible support.
This position is remote, allowing you to work from anywhere in India while contributing to Ditto’s mission of making insurance simpler and more accessible.
Key Responsibilities
In this role, you will:
- Monitor customer calls and interactions to assess the quality of service.
- Provide actionable insights that help improve existing processes.
- Assist in the development, creation, and implementation of quality assurance standards.
- Gather data and feedback to enhance advisor performance.
- Evaluate advisors’ insurance recommendations to ensure accuracy and clarity.
- Provide regular feedback and guidance to maintain consistency in customer experience.
- Work closely with the support team to develop customer service quality benchmarks.
By focusing on quality and continuous improvement, you will help Ditto maintain its reputation for clear, unbiased, and customer-first insurance advice.
Skills & Qualifications Required
The ideal candidate should bring a mix of analytical skills, communication abilities, and a sense of ownership.
Must-have Skills:
- Experience: 0–3 years in a relevant role (freshers are welcome).
- Communication: Strong verbal and written skills.
- Customer Service: Passion for delivering exceptional service.
- Ownership & Leadership: Ability to take responsibility and guide improvements.
- Listening & Analytical Skills: Attention to detail and problem-solving mindset.
- Collaboration: Ability to work effectively in a team-oriented environment.
This role is perfect for candidates who are detail-oriented, proactive, and passionate about improving customer experience.
Application Process
Ditto follows a simple yet unique hiring process:
- Apply through the Ditto Careers portal.
- If shortlisted, you will receive an email invitation to record a short video resume.
- The video resume is a mandatory step, so applicants should check their inbox carefully and complete it promptly.
This process helps Ditto understand your personality, communication style, and fit for the role beyond just a resume.
Perks & Benefits
At Ditto, employee well-being and growth are prioritized. Here’s what you can expect:
- 🌍 100% Remote Work – flexibility to work from anywhere in India.
- 🏥 Comprehensive Health Insurance – for you and your family.
- 💰 Competitive CTC – ₹4,54,600 per annum.
- 🌱 A chance to be part of a fast-growing startup with a strong mission.
- 💡 Work culture that encourages ownership, collaboration, and innovation.
Why Join Ditto?
Working at Ditto means more than just a job. It’s about being part of a movement that is redefining how insurance is perceived in India.
- You’ll be part of a dynamic and young team.
- You’ll get exposure to customer-facing processes at scale.
- You’ll develop leadership and quality assurance skills in a fast-paced environment.
- You’ll contribute directly to empowering people with financial literacy.
With the strong backing of Zerodha and the popularity of Finshots, Ditto offers stability, growth, and a chance to build a meaningful career.
Job Details
📌 Role: Customer Service Quality Executive
📍 Location: Remote (Work from Home)
🕒 Work Type: Full-time
💼 Experience: 0–3 years (Freshers eligible)
💰 CTC: ₹4,54,600 per annum
How to Apply
Interested candidates can apply directly via Ditto’s official careers page. Make sure to check your email for the video resume link after applying.
Final Thoughts
If you are passionate about customer service, quality assurance, and making a difference, then the Customer Service Quality Executive role at Ditto could be your ideal next step. This role offers the perfect balance of flexibility, professional growth, and purpose-driven work.
Join Ditto today and be part of a mission-driven company that is transforming insurance in India.
