Are you the go-to techie in your friend circle? Do you love solving problems and making things work? Norstella is calling out to all tech-savvy graduates and IT support pros to take their next career leap as an IT Support Services Analyst in Bangalore (Hybrid Work Model)!
Whether you’re a fresher full of passion or someone with a couple of years in tech support, this is your golden ticket to be part of a global healthcare intelligence powerhouse that’s shaping the future of pharma with innovation and insight.
Job Overview at a Norstella:
| Job Title | IT Support Services Analyst |
|---|---|
| Company | Norstella |
| Location | Bangalore (Hybrid – CoWorks, Residency Road) |
| Work Type | Full-Time |
| Category | Support |
| Requisition ID | R-1347 |
| Required Qualification | Graduate / Engineering / Post Graduate |
| Experience Required | Fresher / 1-2 Years in IT Support |
| Skills | O365, Active Directory, ITIL, Windows, VPN, etc. |
| Shift | 24×7 (Rotational) – 40 hrs/week |
| Salary | As per company norms |
| Benefits | Health Insurance, PF, Gratuity, Certification Support |
About the Role
As an IT Support Services Analyst, you’ll be the first point of contact for IT-related queries and technical support. You’ll help users across the organization resolve technical issues related to software, hardware, networking, and access – all while sharpening your skills with the latest tools and platforms.
This is a hands-on, front-line position that will require a great deal of communication, problem-solving, and customer service, and it’s an amazing opportunity to grow within a global IT environment.
Your Responsibilities Will Include:
- Provide multichannel support (voice, chat, and email) for users worldwide.
- Troubleshoot hardware/software issues and escalate where necessary.
- Maintain logs and ensure real-time ticket entry and resolution updates.
- Support in provisioning hardware and software, adhering to audit and compliance practices.
- Offer Level 1 support for devices, printers, applications, VPNs, and more.
- Handle account setup and management (password resets, lockouts, access control).
- Work with internal teams to document issues, resolutions, and create a self-help knowledge base.
What They’re Looking For:
- A Bachelor’s degree (or equivalent education + experience).
- Up to 2 years of experience in IT support or help desk environments.
- Understanding of ITIL practices (certification is a plus but not mandatory).
- Strong grasp of Windows 10/11, AD, O365, Teams, Outlook, Excel, and remote tools.
- Great communication skills, problem-solving mindset, and a customer-first attitude.
- Ability to thrive in cross-cultural and remote support environments.
Perks & Benefits:
Norstella is not just offering a job – they’re offering a launchpad for your IT career.
✨ Health Insurance for your peace of mind
💰 Provident Fund & Gratuity for your financial security
📚 Certification Reimbursements to boost your professional growth
🩺 24×7 Health Desk support
🏢 Hybrid working from a top-notch co-working space in Bangalore
Work Location:
COWRKS, Purva Premiere, 135/1 Residency Road, Bangalore, Karnataka – 560025, India.
How to Apply & Stay Updated:
| Action | Link |
|---|---|
| 👉 Apply Now – 1 | Click Here |
| 👉 Join WhatsApp for Updates | Click Here |
| 👉 Join Telegram for Updates | Click Here |
Disclaimer:
This post is for informational purposes only. All recruitment details are sourced from official Norstella channels. We do not charge for job listings or applications. Stay safe and never pay anyone for a job.
Final Thoughts
If you’re ready to dive into the fast-paced world of IT support and want to be part of a global, innovation-led company, Norstella is the place to be. With cutting-edge tools, world-class teams, and a mission that truly matters — helping shape the future of healthcare — this is more than just a job. It’s a mission.
Apply now and become the tech hero the world needs!
