CSC-SPV (Common Service Centres – Special Purpose Vehicle) is a flagship initiative under the Digital India mission, launched by the Ministry of Electronics & Information Technology (MeitY). With a focus on bridging the digital divide, CSCs act as service delivery points in remote and rural areas, bringing essential government and private services to the doorstep of every citizen.
Role: Call Center Executive
We are looking for passionate, articulate, and customer-focused graduates to join our dynamic call center team. If you’re a proactive communicator with a knack for solving problems, this is your opportunity to be part of an organization making a real difference in the digital transformation of India.
| Field | Details |
|---|---|
| Company | Common Service Centres (CSC) |
| Location | Patna |
| Experience Required | 0 – 2 years |
| Salary Range | ₹1 – ₹2.5 LPA |
| Openings | 10 |
| Industry | BPM / BPO |
| Department | Customer Success, Service & Operations |
| Employment Type | Full-Time, Permanent |
| Languages Required | Hindi & English |
Roles and Responsibilities
- Manage inbound customer calls, resolve queries, and provide accurate information.
- Handle outbound calls for lead generation and customer conversion.
- Maintain and update CRM entries with accurate customer data.
- Offer top-notch customer service and support across voice platforms.
- Address complaints with professionalism and ensure customer satisfaction.
Desired Candidate Profile
- Education: Any Graduate
- Experience: 0–2 years in a BPO or domestic call center role preferred.
- Skills Required:
- Strong verbal communication in Hindi and English
- Ability to work under pressure and manage time effectively.
- Flexible to work in rotational shifts (including weekends and holidays).
- Familiarity with voice processes and CRM systems.
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Key Skills
Calling | BPO Voice | Inbound Calls | Domestic BPO | Voice Process | Outbound CallingWhy Join CSC-SPV?
- Be part of a national initiative driving digital inclusion.
- Work in a fast-growing and mission-driven environment.
- Opportunity for learning, growth, and impact.
Apply Now!
Ready to kick-start your career with a purpose?
Submit your application and join the team that’s transforming lives through digital empowerment.
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