Are you looking to start or grow your career in customer service with one of the world’s leading professional services companies? Genpact is organizing a walk-in drive for customer service (voice process) roles at its Gurgaon office on 9th September 2025.
This is a great opportunity for fresh graduates as well as professionals with up to 3 years of experience to step into a dynamic work environment.
About the Role
As part of the customer service team, candidates will be responsible for handling customer queries, providing timely support, and ensuring excellent customer satisfaction. The role also involves data collection, understanding client processes, reproducing customer issues, and escalating technical concerns when needed.
Genpact is looking for individuals with strong communication skills, problem-solving abilities, and a passion for delivering quality service.
Key Responsibilities:
- Respond to customer queries and concerns.
- Provide support for data collection to aid account recovery.
- Reproduce and escalate product-related issues.
- Maintain an in-depth understanding of client policies and processes.
- Deliver exceptional customer service experiences.
Eligibility Criteria
- Education: Any graduate (except law).
- Experience: Freshers or candidates with up to 3 years of experience are eligible.
- Shifts: Candidates should be flexible with any shift.
- Work Mode: Work from office (Gurgaon location).
This role is best suited for individuals who can think critically, analyze situations, and are eager to learn in a fast-paced environment.
Walk-in Details
- Date: 9th September 2025 (Tuesday)
- Time: 11:30 AM – 2:00 PM
- Venue: Genpact, Plot No: 22A&B, Oswal Buildings, Udyog Vihar, Sector 18, Gurugram, Haryana – 122015
Documents to Carry:
- 3 copies of updated resume
- Original Aadhaar card + 2 photocopies
Why Join Genpact?
Genpact (NYSE: G) is a global leader in digital transformation, professional services, and consulting. With over 140,000+ employees worldwide, the company combines AI, automation, and advanced analytics to help businesses solve real-world challenges.
By joining Genpact, you will:
- Work at the cutting edge of technology and customer experience.
- Be part of a culture that values curiosity, courage, and innovation.
- Access continuous learning, mentorship, and career growth opportunities.
- Collaborate with professionals from diverse backgrounds in a truly global setup.
Final Thoughts:
If you’re eager to launch or advance your career in customer service, this walk-in opportunity with Genpact in Gurgaon is not to be missed. With roles open to graduates from any stream (except law) and a flexible, inclusive workplace culture, Genpact offers the perfect platform to learn, grow, and build a rewarding career.
Mark your calendar for 9th September 2025, bring your updated resume, and step into a future full of possibilities with Genpact!
